We have list the following FAQs for your reference.
If you still have questions, please feel free to contact us.
Our dedicated sales team and professional technicians are always at your service.
You can leave us a message on our Contact us Page Inquire Form.
You can send mail to us directly at: sales@ketegroup.com or ketegroup@gmail.com
You can call our market manager Mr. Carter Huang, he will help arrange sales Team Contact with you, his mobile Number: +8618806770163 (WhatsApp / WeChat) 9:00 to 24:00 GMT+8
You can visit our Foreign Market Sales Depart on the 20th floor, Xinchao Building, Anyang Street, Rui’an City, Zhejiang Province, China. (27°46’10.4″N 120°39’30.1″E)
Our Foreign Market office working time: 9:00 to 18:00 bank day. But our sales team will reply to your mail and online communication from 9:00 to 24:00 Monday to Saturday.
Our Foreign Market Sales Depart is in Wenzhou city, The Nearest Airport is Wenzhou International Airport, The Nearest Train Station is Rui’an Station. From Shanghai city to our city by fly 1 hour and by train is 3.5 hours. From Guangzhou city to our city by fly is 2 hours and buy train need 8hours.
We are a flexible printing and packaging machines factory union, now we can provide you machines as follow: rotogravure printing machine, flexographic printing machine, label printing machine, paper bag making machine, non woven bag making machine, pouch making machine, plastic bag making machine, wine capsule machine, laminating machine, slitting machine, rhinestone making machine, ultrasonic machine, paper box making machine, paper straw making machine, heat shrink packaging machine and other packaging converting machines. We also can help customers customize packaging process machines.
Our union’s oldest factory is a flexographic printing machine factory, starting from 1983, we had deep developed in this field for nearly 40 years. Other factories are basically the top three in a specific field
For some customers who need customized machines, we will communicate with our technical teams according to the customer’s specific requirements and give customer feedback within 7 working days. For more detail’s information, please contact with our Sales Team by mail id: sales@ketegroup.com or ketegroup@gmail.com
Based on you provide information like sample photo, design drawing, machine URS Document, Quantity, Project plan, delivery time, etc. Our sales team will negotiate with our technical teams, check our market research information in your business market, and our other customer sold machine records in your market, then give you a detailed recommendation suitable key machines and converting machines and detail machine information help you understand this project fast and easy.
You can contact our sales team get a standard machine offer fast. But detail offer needs you provide us your requirement detail, our sales team will make a professional offer base on your requirement.
Our factories all have ISO 9001 system and all the machines supply have CE certification and some of our machine have RoHS Certification.
we can provide finished product samples made by our machines. If customers require to send an original sample pls contact our sales team by mail id: sales@ketegroup.com or ketegroup@gmail.com
Consider protecting our customer market, we cannot provide new customers to visit our old customers in the same location to see our machine running condition. And we cannot provide you our old customer bought machine list in the same location. This is their business secret.
if you want to see our machine running condition, welcome visit China, we can take you to go to our China local factory see our machine running condition or we will be running our machine in our factory to make your real product show you.
For all our machines we will provide the user manual for you, and for some of our machines, we will provide the user guide video also.
For all our machines we will provide you the 3-side layout drawing (front, side, top)
After the contract is signed, a 40% deposit needs to be paid in advance, 60% balance paid before shipping.
We accept EXW, FOB, CNF, CIF, and DDP Dealing Way.
We accept T/T, L/C, and Cash Payment.
We accept USD, EURO, and RMB Payment
We have many kinds of machine; different machine delivery time are different Normal as Follow:
Rotogravure Printing Machine 50-80 Working Days
Flexographic Printing Machine 50-80 Working Days
Label Printing Machine 60-90 Working Days
Paper Bag Making Machine 30-60 Working Days
Non Woven Bag Making Machine 30-50 Working Days
Pouch Making Machine 50-60 Working Days
Plastic Bag Making Machine 30-40 Working Days
Wine Capsule Machine 50-60 Working Days
Other Converting Machine 40-60 Working Days
Customized Machine Normal is 90-120 Working Days
After getting Customer Deposit Payment. We will send you a paper to confirm your factory voltage, if the voltage is not standard 3phase 380v or single-phase 220v we will add a transform for free.
We will start paperwork and make a production arrangement paper for our production process depart this paper includes all points we confirmed on the PI.
Within 7 working days we will get the production department feedback on the expected machine inspection time. Our service team will mail this information to you.
Based on machine production time our service time will send machine producing photo to the customer when the machine 10% finished 1-time feedback with photos when the machine 30% finished 1-time feedback with photos, machine 70% finished 1-time feedback with photos.
When the machine is 80% finished, our sales team will start talking with you about the machine inspection details.
After the machine inspection is finished, our shipping department will help you arrange for shipping details.
For all the machines we will do a real product running test before delivery to the customer.
If use our testing material will all free.
If customers need to test their own design will need to charge the cost. For example, if customers want to print their own design on our flexographic printing machine, we need to make customer rubber plate, buy the new ink, buy the same material, etc. so all this cost will charge by the customer. And after running the test, the rubber plate, ink, and material will go with the machine shipping together to the customer.
We support online inspection by videocall or by online meeting APP.
Most of our machines will do wooden box packaging with fumigation.
Some large machines like rotogravure printing machines and flexographic printing machines will be loaded with shrink film packaging, and machines will use chains to fix on the container floor and wall.
Machine surface will spray with anti-rust oil.
If customers are shipping by sea, the departure Port most we use is Ningbo Port, Shanghai Port, Fuzhou Port, Xiamen Port, Guangzhou Port, and Shenzhen Port.
If customers are shipping by Train, the departure city most we use is Yiwu city, Chongqing city, Lianyungang city
If customers are shipping by air cargo, the departure airport most we use is Wenzhou Airport, Shanghai Airport, Guangzhou Airport, and Shenzhen Airport.
All our machines guarantee min 1-year start from the customer signed machine installed success paper date.
Some of our machines have 2 years guarantee.
In guaranteed machine parts damage, we will help customers change new parts free, including parts cost and express cost. (Except any human mistake occurred)
When machine shipping, we will give the customer some free spare parts list, normal the damaged part customer can find them in this list, so you can change it fast, the damage parts customer just needs to show us video and photo, we will arrange to send new parts to customer asap. Minimize the impact on your production.
Most of our machines only support a max 2 shift working time.
If you need machine 3 shift working time, pls tell us before ordering the machine, we will help upgrade the machine let it can support that.
You can follow our user manual to do machine maintenance.
Some of our machines support online upgrades if the control system has a huge upgrade, we will contact customers to do the online upgrade.
About Machine Installation:
if customer requirement we will arrange engineer go your factory do machine field installation and training. (PS: Due to covid19, now we only provide online installation)
About Machine Part Upgrade:
For the simple part, we will provide an install video to you, you can do it by yourself. if customer requirement we will arrange for engineer go your factory do machine installation or arrange for local cooperate engineer go for field installation service.
About Machine System Upgrade:
Most of our machines support online upgrades, you can mail our service time and make an appointment to do online service from mail id: service@ketegroup.com
About machine general questions:
Please send mail to our service team by mail id: service@ketegroup.com or keteserviceteam@gmail.com we will feedback within 24 hours.
For machine emergency problems please call us: +8618989783227 (8:00 to 24:00 GMT+8) or contact with your machine sales representative directly.
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